In 2010 a Hispanic woman was diagnosed through our program at age 46. She was a single mom with 3 daughters. We worked with providers to get her treatment since she had no insurance. She completed treatment and has been in remission for 4 years. At that time, our patient navigator facilitated a consult with a plastic surgeon for breast reconstruction. The surgeon informed her she wasn't a candidate for reconstruction because of radiated skin. She became very depressed and stopped contact with our patient navigator despite multiple attempts. She also stopped attending visits with her oncologist.
This year she contacted us for assistance with annual exams. We found out she now has insurance but she wants us to navigate her getting back into care with the oncologist which we are doing. Our patient navigator went with her to interpret at the visit. The oncologist was happy to see her back again. The woman is back on track with receiving her annual medical screenings. The patient navigator also got her in contact with a professional breast prosthesis fitter. When she got fitted she became very emotional and broke down at looking "normal" (in her words). The fitter donated two bras for her that fit her perfectly and then the patient navigator brought her back to our office gave her the correct size prosthesis (which had been donated to us) and 4 more bras. Caregivers ... an Integral part of support and healing.