project spotlight1

Grantee Spotlight : Asian American Health Coalition/HOPE Clinic Our client goes the extra mile … so should we.

One of our Vietnamese speaking breast outreach staff (Yen) received a transferred call from our front desk on May 21, 2105 from a man who lives in Houston asking for information about breast cancer screening for a family member. We subsequently found out that the caller has an aunt who lives in McAllen, Texas (about 350 miles from Houston) and was experiencing breast pain but was unable to afford cash deposit of $500 to the hospital in order to see the doctor.
Yen obtained contact information and called the patient (Mrs. K) directly to see how we can help her.
Yen spoke with Mrs. K and learned that Mrs. K has been experiencing breast pain and also felt a hard lump when she examined her breast. Patient was extremely anxious because her daughter passed away a few months ago due to cervical cancer and both of her parents died of cancer. Mrs. K explained that she quit her nail salon job in order to help take care of her daughter until she passed away. Therefore, she had no income. She does not speak English well and the hospital in McAllen has no Vietnamese interpreters which resulted in communication problems.
Yen provided all the needed information to Mrs. K as well as explaining our mammography program, The Phoenix Project to her which offers sponsorship.
Yen was very surprised when Mrs. K showed up at HOPE Clinic the next day. She later discovered that Mrs. K's nephew drove from Houston to McAllen and picked her up for a round trip of 700 miles or 12 hours to come to see our doctor. Mrs. K's nephew reported that he saw HOPE clinic staff on a Vietnamese TV station and learned about the services including mammogram screening that the clinic offered to everyone including the underinsured and uninsured population and that's the why he brought his aunt in right after she spoke with Yen. We are able to accept Mrs. K as a walk-in patient and is able to refer her for a diagnostic breast screening.
Mrs. K expressed gratitude and thanked our staff profusely for the service she received. Patient already had diagnostic mammogram screening done on July 2, 2015. She has returned home to Mcallen and Yen was informed that the Mcallen Patient was able to get accepted by UTMC (University of Texas Medical Branch) in Mcallen. The Patient received diagnostic and ultrasound at UTMB as well as any further treatment if needed per physician's order.
This shows that often our clients go the extra mile and we should do the same for them.

A Grantee's Perspective

Chenango Health Network has received grant funding from the NYS Avon Breast Health Outreach Program for many years. AVON BHOP support has enabled our agency to conduct our Every Woman Counts in Chenango County Campaign, which motivates, encourages and supports hundreds of women who live in this rural upstate county to be screened for breast cancer and receive necessary treatment and support. Read More